As a bootstrapped SaaS COO, you don’t have time or margin for unspoken tension, unclear expectations, or emotional landmines. This episode breaks down how to lead when conversations get hard — using the framework from Crucial Conversations by Patterson, Grenny, and others. I cover: What makes a conversation “crucial” How to handle performance issues without destroying trust Mediating conflict between departments Giving feedback to the founder without creating friction 4 practical skills to lead with calm, clarity, and accountability If you’re building a team and culture that executes under pressure — this episode’s for you.
If you’re a SaaS operator on a similar path, let’s connect:
https://www.linkedin.com/in/justin-comstock-450a82a4/