As an introverted COO, communication didn’t come naturally — but it became essential. In this episode, I share a simple, powerful 3-phase negotiation framework adapted from Chris Voss (Never Split the Difference) that helped one of our CSMs de-escalate a tough customer conversation and rebuild alignment. You’ll learn how to use calm, emotionally intelligent tactics to move from chaos to clarity, whether you're negotiating with customers, managing team tension, or navigating internal conflicts. This isn’t about flashy persuasion — it’s about clear operator communication that actually works.
If this episode resonated — or you’re a fellow operator navigating the chaos of bootstrapped SaaS — I’d love to connect.
Shoot me a message or just say hey on LinkedIn:
👉 linkedin.com/in/justin-comstock-450a82a4
Let’s trade notes. No fluff. Just real ops.